We currently deliver to addresses within the United Kingdom.

Delivery times vary depending on the product and its fulfilment location. Selected products are estimated to arrive within 4–7 business days, while some products requiring extended international transit may take 30–45 business days.The estimated delivery time is clearly stated on each product page before you place your order.

Yes. We offer free UK delivery on orders over £100. For orders below £100, any applicable delivery charges will be shown at checkout before you complete your purchase.

Where tracking is available, you will receive tracking information by email once your order has been dispatched. Please note that tracking availability may vary depending on the product and fulfilment location.

If you change your mind about your purchase, you may have the right to cancel your order in accordance with applicable UK consumer law. For most online purchases, you may notify us within 14 days of receiving your order that you wish to cancel. You will generally then have a further 14 days to return the item. For full details, please see our Shipping & Returns policy.

Yes. If you change your mind about your purchase, you may generally return the item in accordance with applicable UK consumer law. Returned items should be in their original condition and must not have been used beyond what is reasonably necessary to inspect and establish their nature, characteristics and functionality. Please see our Shipping & Returns policy for full details.

If your order arrives damaged or you believe an item is faulty, please contact us as soon as possible at:hello.aiacastudio@gmail.com Please include your order number and photographs of the item and its packaging so that we can review the issue and assist you.

You can contact us through our website chat, by using our contact form, or by email at hello.aiacastudio@gmail.com We're happy to help with questions about our products, your order, delivery or anything else you may need.

We accept the payment methods available at checkout, which may include credit and debit cards and PayPal. All payments are processed securely through our payment providers.

Delivery times are estimates and may occasionally be affected by circumstances outside our control. If your order has not arrived within the estimated delivery timeframe, please contact us and we'll be happy to assist.