Store Policy
At Aiaca Studio, we believe that shopping for your cat should feel simple, thoughtful and reassuring. This page provides an overview of how we care for our customers and handle orders.
Customer Care
We are here to help before, during and after your purchase.
If you have any questions about our products, your order, delivery or returns, please contact us at: hello.aiacastudio@gmail.com
We aim to respond to all enquiries as soon as possible.
For questions relating to a specific order, please include your order number so that we can assist you more efficiently.
Privacy & Safety
Your privacy matters to us.
We collect and use personal information only as necessary to process orders, provide customer support, communicate with you and improve your experience with Aiaca Studio.
Payment information is processed securely through our payment providers. We do not have access to or store your full payment card details.
For more information about how your personal information is collected, used and protected, please see our Privacy Policy.
Wholesale Inquiries
We are always open to hearing from selected retailers, boutiques and other businesses interested in working with Aiaca Studio.
For wholesale or partnership enquiries, please contact us at:
Please include some information about your business and the products you are interested in.
Payment Methods
We currently accept the payment methods available at checkout, which may include:
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Credit and debit cards
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PayPal
All payments are processed securely through our payment providers.
Your order will only be confirmed once payment has been successfully authorised.
Our Commitment
At Aiaca Studio, we aim to provide a considered shopping experience, carefully selected products and attentive customer support.
If something does not go as expected, please contact us. We will always do our best to understand the situation and provide an appropriate solution in accordance with applicable consumer law.